Privacy Policy

Introduction

Welcome to Maple Gaze. We are committed to protecting your privacy and ensuring you have a positive experience on our website and with our products and services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website and services, you consent to the practices described in this policy.

What Information We Collect

We may collect various types of personal information, depending on your interactions with us, including:

• Contact Information: Name, address, email address, phone number to fulfill orders, provide customer support, and send communications.
• Payment Information: Credit card details, billing address (processed securely by third-party payment processors; we do not store full credit card numbers).
• Order Information: Details about the products you purchase, shipping preferences, and order history.
• Interaction Data: Information you provide when contacting us through email, forms, or social media, including feedback and inquiries.
• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This is collected through cookies and similar technologies to improve our website experience.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

How We Use Your Information

Your personal information is used for the following purposes:

• Order Fulfillment: To process and ship your orders, confirm purchases, and manage returns/exchanges.
• Customer Service: To respond to your inquiries, provide support, and address any issues related to our products or services.
• Website Improvement: To analyze website usage, perform data analytics, and enhance your browsing and shopping experience.
• Marketing & Communication: To send you newsletters, promotional offers, and updates about Maple Gaze products or workshops, only with your consent. You may opt-out at any time.
• Legal & Security: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the security of our website and services.
• Workshops & Events: To register you for workshops and manage your participation.

How We Disclose Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, website hosting, and marketing. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal & Regulatory Authorities: When required by law, court order, or governmental requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

Your Rights & Choices

Under PIPEDA, you have the right to:

• Access Your Data: Request access to the personal information we hold about you.
• Correct Your Data: Request correction of any inaccurate or incomplete personal information.
• Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
• Complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your personal information appropriately.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor and analyze website usage, personalize your experience, and assist with our marketing efforts. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include secure servers, encryption, and restricted access to data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on this page, and the updated version will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at: